Privacy Policy
Top Soul Projects ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information including:
- First and last name
- Mobile number
- Email address
- Property preferences
- Preferred locations
- Budget and finance information
- Pre-approval details
- Investment objectives
- Documents you voluntarily upload
- Any other information you provide through our website, forms or communications.
Why We Collect Your Information
We collect your personal information to:
- Respond to your enquiry.
- Recommend suitable property opportunities.
- Arrange appointments and consultations.
- Provide information about new developments, house & land packages and investment opportunities.
- Assist with finance enquiries where requested.
- Introduce you to developers, project marketers, builders, selling agents, finance professionals and related service providers where appropriate.
- Maintain records of property introductions.
- Meet our legal and regulatory obligations.
- Improve our services and customer experience.
How We Store Your Information
Information submitted through our website may be securely stored using cloud-based services, including our website platform, CRM systems and Google Workspace applications.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Disclosure of Information
We may disclose your information to:
- Property developers
- Selling agents
- Project marketers
- Finance brokers or lenders (where requested or authorised)
- Conveyancers and solicitors (where authorised)
- Service providers assisting us in delivering our services
- Government or regulatory authorities where required by law
We do not sell your personal information.
Marketing Communications
By submitting an enquiry, you consent to receiving communications from Top Soul Projects regarding:
- Property opportunities
- Market updates
- Finance information (where requested)
- Promotions and special offers
You may unsubscribe or opt out at any time using the unsubscribe link in our emails or by contacting us directly.
Cookies & Website Analytics
Our website may use cookies and analytics tools to improve functionality, monitor website performance and better understand visitor behaviour.
You can disable cookies through your browser settings; however, some website features may not function correctly.
Access & Correction
You may request access to, or correction of, the personal information we hold about you by contacting us.
Contact Us
For privacy enquiries, please contact:
Top Soul Projects
Email: projects@topsoul.com.au